Southwest Airlines (Redesign)
Overview
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It is a re-design of the Southwest Airlines app.
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Added features like porter service, food service, language settings and map views.
Role: Researching, Ideating, Storyboarding, Designing, Wireframing, Prototyping
Tools used: Figma, FigJam, Notion, Balsamiq, Invision, StoryboardThat.com, UserTesting.com
Team: Individual
Duration: 4 months
User Problems
Story Boards
Low Fidelity Wireframes
High Fidelity Wireframes
Prototype Overview
User Testing
Below tasks are given to the users that helped me evaluate my design usability and make any changes to the app.
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Book a Porter
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Order your favorite food
Questions asked during user testing
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Did you find the porter feature useful ?
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Is it easy to navigate throughout the app ?
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Which features do you think are not helpful at all ?
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What else would you suggest to improve the app ?
User Testing Result
Improvements
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To access porter and meal options more quickly, added them on the home screen
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A map view is added at porter and food service
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Food items are categorized into more specific sections
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Contact details for customer support are added
Conclusion
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This improvised airlines app will make passengers travel easy
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Passengers can change language of the entire app with minimal effort
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Passengers can use porter service feature within the app for carrying their luggage
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Passengers can schedule their food orders even before arriving at the airport
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Map views will aid passengers for a hustle free travel experience